Last updated: 28 October 2026

The short version

If The Creative Shift is not for you, email us within 7 days of your first payment and we will refund it in full. Monthly or annual, no questions.

After 7 days

We do not give refunds after the first 7 days, including for unused time on a monthly or annual plan. You can cancel at any time to stop future charges, and you keep access until the end of the period you have paid for.

How to ask

Email hello@thecreativeshift.com.au from the address you joined with and tell us you would like a refund. Refunds go back to your original payment method. Your bank decides the timing, and it usually takes 5 to 10 business days to show.

Your legal rights

This policy does not limit your rights under the Australian Consumer Law. If there is a major problem with the service, you may be entitled to a refund or other remedy whatever this policy says.